Photo Gallery

Water loss in an unfinished basement area

Unfinished basement clean up needed

When the sump pump fails in an unfinished area there is still necessary work that needs to be performed. This customer woke up one morning after a lot of rain fall through the night. They realized that they needed the basement cleaned up as soon as possible to avoid any further damage to their basement. They started moving items around and knew they could not handle this on their own. They called SERVPRO and gave them all their information regarding the water loss.Shortly after the customer called SERVPRO, the technicians loaded up the equipment and other items that they would need to assist the customer with the clean up and dry out to make the situation better for the customer. If you have a situation like this don't hesitate to call SERVPRO.

Water loss in basement affected the carpet and walls

Clean up in the Rec Room

This customer had a sump pump failure in their partially finished basement. The rec room had a carpet and drywall walls that got very wet from the loss. They were very distraught and needed assistance cleaning up the mess that occurred. Calling their insurance company to see if they had coverage. Finding out they did, they contacted SERVPRO to help them in their time of need. SERVPRO came to the home to assess the damages, do an estimate, and take photos of the loss areas. The estimator called the crew to load the van with all of the necessary drying equipment as well as the other items that would be needed to get the clean up done and start the dryout. SERVPRO crew arrived onsite, extracted the carpet and set up the equipment. The customer was so happy that they had their rec room dried out.   

Clean up of a store which had debris fall from the ceiling

Commercial store with water loss

This store experienced a water loss that came from the above apartment. The ceiling tiles all fell and all the cases with merchandise and the floor were filled with all the debris material that fell. SERVPRO was called and responded as soon as they could to clean up all the fallen debris and set up Equipment to assist with the drying of all the areas that were affected by the water that came down from above. The customer was very pleased with the work that SERVPRO technicians performed. To get the store up and running so that they could reopen for the customer's to come in and purchase items from them. If your business has any type of water loss don't hesitate to contact SERVPRO for any cleaning or dryout

Roof leak causing several areas to have a few inches of water

Roof leak

This was a customer that had a roof leak in their building. They contacted SERVPRO to come and assess the damages and the work that would need to be done. After the assessment was completed the crews worked several hours on several rooms to remove all of the standing water. They also removed baseboards to allow the air flow to get right at the drywall where it was affected. Dry out was a success and the customer was very happy to go back to their normal daily life

Pipe break caused several inches of water in this building

Pipe Break

In the winter there are more chances for a company or a residential home to experience a pipe break due to the pipe freezing and the weather gets warm fast and therefore breaks the pipe and water will fill areas of the home or building. Could be an inch or could be several inches. SERVPRO extracted the water in all the rooms affected quickly and set up their drying equipment and got the customer set on their way for the dry out process. Monitoring all materials after set up and the days to follow to make sure all the materials dry out properly.

Water coming out of a Radiator in Commercial building

Starting of dryout

This building experienced a radiator that let a lot of water go all over the rooms. SERPVRO was called and on site as soon as they were finished loading up their vans with all of the equipment and extractors needed. They assisted the customer with getting the water extracted and set up of equipment to start the dry out.

Storm pipe freeze/break in ceiling removed tiles

Storm loss pipe freeze-break

In the winter a lot of companies or residential home owners have a chance for a pipe freeze which can eventually break. This company had a pipe freeze in January and this affected a lot of areas of the building. SERVPRO was called and headed out to the loss site to get the work started in all areas. The pipe break caused ceiling tiles to fall and expand with water. SERVPRO removed the affected areas of the ceiling and the walls. They set up EQ to assist the dry out process. 

Extraction from carpet at a commercial loss

Water loss commercial

This was a large loss that SERVPRO responded to. The crew arrived onsite to assist the commercial building in getting the water out. They extracted several areas that were affected. The crew then set up quite a bit of EQ to get the areas dried out for this commercial loss. The company was very pleased to get us onsite to get the routine back to normal.

Post fire drywall and floor removal leaving studs for reconstruction

Post Master bedroom

This is a photo of post demo from a bad fire that occurred in this home. The master bedroom was very badly affected. SERVPRO got the call and responded to help get this home cleaned and prepped for them to get the reconstruction done so that they could get their lives back to what it was prior to the fire. Drywall and insulation were removed as well as the flooring.Aslo the studs were cleaned and sealed to help get rid of the odor

Removal of drywall post photo

Sewage backup

This photo was a post photo from a sewage back up. Customer called SERVPRO to assist them with the clean up in their basement. SERVPRO arrived onsite and cleaned up the sewage from the floor and then removed the drywall that was affected. The onsite crew also removed the insulation that was affected. Crew then set up a negative air scrubber to remove the sewage odor.

Post pic of a clean carpet that was affected by a fire

Carpet after a fire

This carpet was affected by a fire that happened in this customers home in Attica. SERPVRO did all of the cleaning up after the fire and the last thing that was done was the carpet cleaning. This carpet looks just like the fire never occurred in the home. The customer was able to get their belongings in because the quickness of the crew getting their cleaning done to make the customer happy.

Post photo of drywall that was cut approximately 2 feet up

Water Loss at a Business

SERVPRO came into this business and started the work right away with cutting out the drywall to assist with dry out of the studs and to remove the insulation from behind the walls. They work quite fast to make sure that the business can get back to there normal routine and get the rebuild done as soon as possible.

Sewage backup in a basement

Sewage Backup in Erie County Home

This image shows the source of a sewage backup, which caused water to overflow into this basement. SERVPRO was able to quickly clean it up, mitigating any potential water damage.

A SERVPRO deodorizer in a living room

Response to a Strange Odor

SERVPRO will often get calls about strange odors in their home. We are experts at dealing with this. Our specialized deodorizer in the image will ensure all odors are removed from your home!

An open air duct above

SERVPRO cleans air ducts

This home in Erie County had quite the buildup of lint in it's air ducts creating fire hazardous conditions. SERVPRO went through and cleaned the ducts clearing them completely. 

A burnt kitchen ceiling

Small Kitchen Fire Causes Lasting Damage

This photo shows the aftermath of a small kitchen fire in Erie County. This small fire caused significant soot damage despite being so small! Call SERVPRO for your cleanup needs.

SERVPRO at its finest

Basement clean up

After a customer had a broken pipe and flooded his basement SERVPRO was on the job to help. After all was said and done, another happy customer.

Flooded basement in Lancaster

Basement flood

Customer in Lancaster had come home to this flooded basement. He called SERVPRO and with in hours we were able to help customer and set his mind at ease.

Water Damage in West Seneca, NY

A basement carpet is saturated from a sump pump failure.  SERVPRO crews were able to extract the water from the carpet, disengage the carpet to remove the wet pad underneath, laid the carpet back down and dried it out saving the customer 1,000's on replacement.

SERVPRO Franchise Professionals

Have Questions? Call Today 716-656-7131

SERVPRO of East Erie County

Serving Western NY for over 45 years

Mold Forming From a Hot Water Tank Leak

Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours, and can produce allergens and irritants that have the potential to cause other health effects.  

If you suspect that your home or business has a mold problem, SERVPRO Franchise Professionals can inspect and assess your property. If mold is found, they have the training, equipment, and expertise to handle the situation.

Call us: 716-656-7131

SERVPRO of East Erie County

Family Operated since 1972

It Doesn't Take Long For Mold To Form.

This customer tried to tackle their basement flood by themselves. The sum pump failed causing 2 inches of standing water.  The plumber replaced the sump pump and the water drained.  The customer cleaned the floors and thought the walls were dry.  A few days later they started to smell a musty mildew odor and called SERVPRO of East Erie County.  Walking into the home the smell immediately detected a mold issue.  SERVPRO professionals used their moisture meters and to the customers surprise the walls were reading 100% wet about a foot up.  Some mold had begun to form.  In order to remediate the issue, the walls were removed followed by specialized cleaning.  If you have a flood make sure you call SERVPRO.  Some things just can't be detected with your hand to see if it is wet.

Sump Pump Failure. Once the water is gone, now what? Call SERVPRO

Once the water is gone, your basement will need cleaning to remove the mud, silt, bacteria and wet contents.  SERVPRO of East Erie County specializes in cleaning, drying and making your basement safe again from the affects of a Cat 2 water loss. 

Sanitizing Treatments

Depending on the scenario, they may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments


SERVPRO Franchise Professionals will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  •  Properly Dispose of Refuse

Call SERVPRO of East Erie County for your flood clean up needs.  24/7/365


SERVPRO Air Scrubbers

Purpose of a SERVPRO air scrubber

The purpose of the air scrubber is to remove particles from the air, preventing lingering odors and airborne contaminants from remaining in a flood, fire, or mold-damaged area. The most important consideration when choosing a water damage restoration air scrubber is the filtration system, as this is what determines the performance of the machine.

Odor Removal and Deodorization

SERVPRO Franchise Professionals are trained to identify and eliminate offensive odors with industrial air scrubbers and fogging equipment. This equipment can effectively treat serious and persistent odors that typical air fresheners and similar treatments can’t.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Call SERVPRO of East Erie County if your Cheektowaga basement floods due to the sump pump failing.

Sump pump failures and malfunctions are very common in the Buffalo area especially during the summer months. 

With any flooding event to your home, regardless of the cause, our restoration process remains the same. We begin with extracting the present water from the affected area. With substantial volumes, a truck-mounted pump from our fleet often gets dispatched to the site. Once the standing water gets removed, drying efforts with air movers and dehumidification equipment can begin. Other crew members may simultaneously be relocating personal belongings and furnishings to dry regions of the home if there are any.

If your home suffers with a water damage, be sure to call SERVPRO of East Erie County to assist with your flood clean up needs.

MOLD HELP in Cheektowaga? Call SERVPRO of East Erie County

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. SERVPRO of East Erie County will get your home back to normal acceptable levels with post testing conducted by a certified mold environmentalist. Call us at 716-656-7131 We can guide you through the process.

Serving the Western NY for over 45 years!

SERVPRO of East Erie County Specializes in Fire Cleaning

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.   

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
716-656-7131 SERVPRO of East Erie County

We have extensive fire damage cleanup and restoration training to get your property back to pre-fire condition.

Are You Prepared for a Storm in Buffalo? This is a photo of a street in Buffalo, NY.

Prepared For Severe Weather

 Severe weather can happen any time, anywhere and Buffalo is no exception as we seen with the Blizzard of 77 and the Surprise October Storm. Being prepared to act quickly can be critical to staying safe during a weather event.  In 2013, there were more than 440 weather related fatalities and nearly 2,800 injuries. Deadly weather caused more than $8 billion in property damage. Many businesses affected by major disasters never reopen–especially if they do not have an emergency plan in place. Knowing your risk of severe weather, take action and be prepared.SERVPRO of East Erie County if your affected with water damage.

DryBook Documentation Used on Water Damages

SERVPRO® uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.


SERVPRO of East Erie County professionals use the latest technology to help ensure your property is dried quickly and efficiently.

DryBook™ is a proprietary tool that:

-Manages industry drying requirements.

-Provides real-time documentation on the drying process.

-Validates that services are executed to standard.

-Reports to all stakeholders involved.

-Allows real-time updates through DryBook™ Mobile integration.

This improves results and restores your property at a faster rate, getting you back in your home or business sooner. The bottom line? SERVPRO of East Erie County have the training and equipment to help make it “Like it never even happened.”

Ozone Generator for Fire Damage Odor

The use of ozone can be a very effective way of removing odor from a property. SERVPRO may commonly use this method following fire damage cleaning, skunk odor to the property, mold or full property cleaning. SERVPRO will provide a free estimate of your situation and decide if Ozone will be the best and most appropriate method of odor removal.

Document Restoration Performed by SERVPRO

Document Restoration

In the aftermath of disaster, some of your most valued contents—documents, photographs, and books—could be lost forever. As a leader in the restoration industry, SERVPRO of East Erie knows that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, SERVPRO’s restoration professionals will help you recover your paper goods before it is too late.

Apartment Fire and Water Damage

A tenant was cooking in the apartment above and left a pot on the stove that ignited in flames.  The heat caused the sprinkler system o go off flooding 2 apartments below.  SERVPRO crews responded and assisted with the drying and cleaning.

Microbial Remediation after Bird Droppings

The interior of this bell tower was contaminated with bird droppings and required microbial remediation and clean up. SERVPRO of Buffalo Tonawanda provides an ongoing cleaning maintenance for the bird droppings for this Church.

Sump Pump Failure CAT 2 Water Damage

A Category 2 water loss refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants and causes discomfort or sickness when exposed or consumed. Known as "Gray Water," this type of water damage carries microorganisms and nutrients of microorganisms. 

Sources of Category 2 water losses include toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines.

The Dangers of Cat 3 Water

No one wants to come home after a long rainy day at work to discover sewage in your basement.  Our crews respond 24 hours a day. Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. 

Office Flood in Alden, NY

No one wants to walk into their office to find it full of water, but when you do CALL SERVPRO.  Our SERVPRO of East Erie County technicians quickly responded and sprung into action removing the water, placing drying equipment and cleaning the carpets.  A few hours later it was business as usual.  The customer was very impressed with the entire process from start to finish.


Ice Dam on Roof Depew, NY

Long brutal winters in Buffalo, NY can cause so much damage to our homes and our cars (potholes). This home suffered from months of with an ice dam.  An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow from draining properly off the roof.  The water than backs up and can leak into a home.  It can cause water damage to walls, ceilings, insulation and other areas.  This homeowner had some rotted wood and mold forming.  SERVPRO OF EAST ERIE COUNTY moisture tested, develop a plan of action and performed services.

Call 716-656-7131

Available 24-7-365 days a year


An accidental cooking fire occurred in the kitchen.  The homeowner quickly responded and extinguished the fire before it cause structural damage.  The fire department responded to make sure all hot spots were taking care of.  SERVPRO received the call and responded with an emergency crew.


SERVPRO OF EAST ERIE COUNTY responds to a Sewage Back up

Sewage from the sanitary sewer line backed up into this house in Cheektowaga, New York through the floor drain after a heavy rain storm.  Sewage can carry a variety of hazards for your health and property.  SERVPRO OF EAST ERIE COUNTY can respond and properly mitigate the damage.  Call 716-656-7131

Melting Snow Creates Flooding in West Seneca, NY: SERVPRO OF EAST ERIE COUNTY

West Seneca homeowners are fearful of flooding during the winter when the temperatures increase, snow melts and it rains.  The Buffalo Creek can hit major flood stage causing water and ice to overflow into basements.  SERVPRO OF EAST ERIE COUNTY assisted with pumping out the water, drying and cleaning the mess left behind.

GOT ODORS? Introducing the Hydroxyl Generator

The Titan 4000 Hydroxyl Generator is perfect for use on big restoration jobs affected by severe odors caused by fire damage, mold, cigarettes, pets and water damage . It produces no ozone, and is safe for use in occupied areas. The Titan 4000 treats up to 40,000 cubic feet.

If you or someone you know needs our specialty cleaning and deodorizing team to help make your home better give us a call at 716-656-7131

We have the tools and training needed to make your home feel and smell like new again.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

SERVPRO of East Erie County 716-656-7131

SERVPRO Air Scrubbers/Negative Air Movers

Air Scrubbers have been specifically designed for remediation, restoration and abatement contractors. These units allow you to clean and control the air in a work area without contaminating other areas with dirty exhaust air.

The uniquely designed filtration system with a 99.97% @ 0.3 micron HEPA filter make these units ideal for capturing smoke, fumes, mold spores, dust and other particulate, returning clean air back to the environment.

SERVPRO of East Erie County 716-656-7131